(1)Disputes with seller's defaulted payment methods:
Seller's defaulted payment methods including:
Paying with Paypal, Credit card, Bank transfer, west union and "contact the seller".
Tips: When you sellers and buyers make the agreement on the above payment methods, which means
all disputes and frauds resulted from such payment methods, will be on you own
business, you need to take on the results yourself, Myeglobal doesn't have any responsibility
to mediate your disputes and safeguard your buyer's right.
For the high fraud rate of the bank transfer and west union, we highly recommend you
to choose "Myepay" ---the escrow payment service on Myeglobal, our disputes
handling team will assist and protect you to conduct the 100% safe transaction
on Myeglobal.
The following are 3 popular fraud cases for your guidance and reference:
Fraud Case Study 1 - False information
Case Description:
"I didn't receive the products. The supplier said the goods were detained in the Customs Office
because Customs didn't find the original invoice attached to the goods. The
supplier explained that it's his company's policy was to issue original invoices
only when quantities are above 5 units. He told me to pay for another 2 units
for another $150 USD, but I have refused. I paid by Western Union. He registered
on your website as a US company, but actually it is a Chinese Company. All his
information is fraudulent. His is a fraudulent company!"
Analysis of this case:
1. It is a sign of potential fraud if the seller requests you to
send payment to another country instead of his registered country showed on the
website. E.g., the company claims to be a UK company and requests you to send
payment to Nigeria, or other African countries.
2. If you think their price is very attractive and want to deal with them, it is very necessary
for you to verify that they are legitimate company and their contact information
is correct. In this case, the fraudster is pretending to be a US company, but
all his registered information is false. This can be judged easily by calling
his company telephone number or by searching the company name on related state
government websites.
3. The fraudulent company will always find some excuses, such as their products are detained by
Customs Office for some reasons, and ask buyer add more payment to release the
products. Be cautious and make your own decision when your seller tells you such
things.
4. Western Union is a dangerous payment method, it can be picked up anywhere in the recipient's
country, with no way of tracing the person who picked it up. The criminal
remains anonymous. So it is a commonly used payment method for con-artists. So
try to avoid adopting this payment method and consider other more secure payment
methods like escrow.
Fraud Case Study 2 - the "Low Price" trap
Case
description:
"I have contacted a seller to buy 100 Nokia 8800 mobile phones and the price offered by the supplier
is 20USD/set. After paying 1000USD upfront, the supplier refused to send the
goods unless I agreed to buy more products from him. He also threatened to raise
his unit price."
Analysis of this case:
1. The normal price for Nokia 8800 mobile phones in the market is around 250USD. Compared to the
market price, the offer price is unbelievably low. It is unreasonable and
unrealistic to expect to receive this type of good at this price.
2. Be cautious.
Some dishonest suppliers will offer extremely low prices to attract buyers
looking for their first deal. After receiving payment, they will raise their
price or demand buyers place a larger order. Whether it is a marketing ploy or a
deliberate kind of fraud, it is not a good business experience for
buyers.
3. Paying full payment upfront isn't a wise choice when doing business. Always try to find a
secure payment method, such as an escrow service, which protects your payment
until your items are received without any problem.
4. Be aware of the market price of the products you are looking for. You should reconsider the deal
if the price offered is 30% lower than the current market price.
Fraud Case Study3 - Western Union payment Fraud
Case Description:
I'm trying to do a deal with a supplier. I have told him I won't pay until I receive the goods. I
can understand that he won't send the goods without payment because he could be
afraid I will take the goods and refuse to pay. Therefore, he has come up with
an idea.
I pay for the goods using Western Union and enter his address but use someone else's name (e.g. one
of my friends or family members). He will then send the goods as I obviously
have the required amount of money. When I receive the goods, I can change the
name on the Western Union payment form to his name so he can collect the money.
Will this make the transaction safer?
Analysis of this case:
1. Money transfer services, such as Western Union, are fast, easy and convenient ways to send
funds to people you know. They are not designed to be a payment method for doing
business with a stranger. If you don't know the person you are sending money to,
this payment method is the same as sending a cheque to someone. They can cash it
anywhere without restrictions.
2. Be cautious if a supplier tells you that they will only accept money transfer as their payment
method. Most legitimate sellers will accept more than one form of payment. Be
suspicious if a supplier tells you how to "safeguard" your purchase by putting
the name of a friend or loved one on the money transfer documents. Also be
careful if they ask you to establish a "test question." Changing the name or
adding a test questions will not protect you from a fraudulent
seller.
3. Anyone can pick up the payment whenever they show either
a) Proper identification or
b) A money transfer number (MTCN).
All a fraudster has to do is complete the "To Receive Money" form and give it to the Agent with
their ID card or the correct MTCN. The agent will give them a receipt. When they
sign the receipt, they can take the money without a problem.
4. Western Union does not offer an escrow service or any type of "purchase protection." In other
words, once you send your money, there is no way to get it back. Remember,
Western Union is a service typically used to send money between two
parties that know each other.
(2) Disputes with Myepay.
Understanding Myeglobal's Role
Myeglobal plans to build a safe and healthy trading environment for our buyers. When transaction
problems occur, Myeglobal provides assistance by facilitating communication
between buyers and sellers, and providing services to protect against fraud.
What Myeglobal does?
When suspicious activity is reported, Myeglobal investigates the situation.
Myeglobal will warn, suspend, or otherwise sanction accounts that violate our
policies.
Myeglobal provides buyers with an easy way to communicate directly with the sellers.
Myeglobal facilitates dispute resolution by providing buyers with a means to report and
track their disputes.
Myeglobal
acts as an impartial judge for all the cases submitted.
When you
encounter disputes in your transaction, please turn to our disputes handling
team for assistance:
Through email: service@myeglobal.com, or dial Tel:
+86-755-26972706 for help, then we will take on effective ways to protect your
buyers rights.